FAQs

This page is here to answer any questions you may have about MedwayGo, our activities, and partners. If you can’t find the answer to your question, please use our contact page to get in touch.

What is the Holiday Activities and Food programme and how is it funded?

The holiday activities and food programme (HAF) is funded by the Department for Education. The aim of the programme is to make free holiday places available to children receiving benefits-related free school meals throughout the Easter, Summer and Christmas school holidays. to find out more, please visit the Government HAF site linked here.

My child is not eligible for benefit related free school meals. Can I book them on anyway?

MedwayGo has funding to provide sessions for children in receipt of the following benefits. If you are unsure if your child is eligible for a free place, please contact the team at go@medway.gov.uk

  • Income Support
  • Income Based Job Seekers Allowance
  • Income-related Employment and Support Allowance
  • Child Tax Credit – but no element of Working Tax Credit – and have an annual income (as assessed by HM Revenue and Customs (HMRC)) that does not exceed £16,190
  • If you are supported under Part VI of the Immigration and Asylum Act 1999
  • Guarantee element of State Pension Credit
  • Working Tax Credit during the four-week period immediately after your employment finishes or after you start to work less hours per week
  • Universal Credit with an annual net earned income of no more than £7,400 (as from 1 April 2018)

If you are not in receipt of any of these benefits, you may still attend for a fee. Contact the provider directly for further details.

What happens if my child is showing symptoms of COVID-19 whilst attending a session?

We ask that if anyone in your household is showing signs of COVID-19 that they do not attend the session. For a list of symptoms please check the NHS website. All staff are trained on the signs of COVID-19 and will isolate the child and call their parents for collection.

I have made a booking, but what happens if my child’s session can’t go ahead due to COVID-19?

If we have to cancel the activities this year, we will contact you regarding the cancellation as soon as possible.

Does my child need to have a negative test in order to attend?

Children under the age of 11 do not need to have a test to attend. Children in secondary school should continue with testing (as part of their school’s policy). Anyone with symptoms (even if recently had a negative LFD test result), should self-isolate in line with government guidance. A PCR test should be taken as soon as possible.

What if my child is nervous about attending?

We know how daunting the first day of a new activity can seem to a child, but usually within a short time they are settled, making new friends and raring to go! Our experienced staff know how to welcome new children and make them feel comfortable and confident within their group.

What if I am late dropping off or collecting?

If you’re running late to collect your child, please call the session leader ASAP. Contact details can be found on your booking confirmation.

What if my child is ill or has an accident?

We do everything possible to minimise bumps and scrapes, but we have fully trained first aiders at every session. In the event of a minor accident our staff will attend to your child as necessary. For anything beyond that you will be immediately informed, and in the unlikely event of a serious accident we will inform emergency services. If your child becomes ill, we will do everything we can to make them comfortable, however it may be in their best interest to be collected early as we do not have the capacity or facilities to care for poorly children for an extended period. We do require that any child who becomes ill be kept away for the full duration of their illness and 24 hours after the end of their symptoms.

What if my child has a medical condition?

At the time of booking, please give us as much information as possible regarding medical conditions and medication for us to appropriately care for your child during their session. We may require you to fill out additional information.

The more information you provide us with, the better quality of care we can provide your child.

We aim to be as inclusive as possible with an ‘open to all children’ policy. If your child requires extra support, please email the provider, or email go@medway.gov.uk to discuss your child’s specific needs so we can ensure they are able to fit into the programme and whether any special arrangements need to be made.

Can my child bring a mobile phone?

We strongly advise that children don’t bring mobile telephones*, watches, computer games, tablets and similar electronic devices. There’s no real use for these items and they are often mislaid as children are busy and excited doing other things. Staff are trained not to put themselves in a difficult position by taking care of such items and we cannot accept responsibility if they are lost or stolen.

*Mobile phones: Although we understand the need for older children who make their way to and from camp to have a mobile phone, they’re not allowed to be used once on camp, during break times or for photographs. They must be always kept in personal baggage at the risk of the owner. Please make sure your child is aware of this.

How will you ensure my child is safe?

Medway Council have ensured each provider working with MedwayGo has received training in safeguarding and is experienced in caring for children. In addition to this, we have a first aider available at every session.

What if I would like to make changes to my booking?

We require 48 hours’ notice for anyone wanting to amend their booking. If you need to cancel a session, please do so as soon as possible, as this allows us to offer the place to another child. If you do not give us sufficient notice, we reserve the right to cancel future bookings.

Does my child need to bring a packed lunch?

No. Each child attending a MedwayGo session will receive a nutritious meal. Please ensure you have included any dietary requirements including allergies when you book.

Does my child need to bring anything with them?

No, however we ask that they are dressed accordingly (e.g. long sleeves, coats if the weather is cold, etc.) and ask that you apply sun cream if necessary. MedwayGo and providers accept no responsibility for any items lost. If they wish to bring a water bottle, please ensure it is clearly labelled with their name.

Frequently Asked Questions
  • Department for Education
  • Medway Council

Cookies on go.medway.gov.uk

We’d like to set additional cookies to understand how you use go.medway.gov.uk, remember your settings and improve government services.

We also use cookies set by other sites to help us deliver content from their services.