Accessibility statement for

This accessibility statement applies to the MedwayGo website, URL This (MedwayGo) website is run by Medway Council whose accessibility statement can be found at the following address:

MedwayGo website is created by Pickled Pepper Productions Ltd. 

Upon clicking ‘Book’ you are directed to a third party booking site, hosted by Co-Ordinate Sport.

How you can use this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text simple to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some text with large tables will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text on the Council Strategy and Council Plan pages, and some home pages
  • most older PDFs and Word documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some form field labels are not accessible
  • some design elements need to be better described using aria markup
  • some navigation is not marked as a list.

Readability and legibility

Text can be made larger on by:

Holding down <CTRL> and pressing ‘+’ to increase the font size. To decrease the font size, hold down <CTRL> and press ‘-‘. To return the browser back to the default font size hold down <CTRL> and press ‘0’.

Feedback and contact information

How to request information in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can fill in our online form:

Request information in an accessible format

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.

Translating our website

There are lots of options available for you to translate pages on our website into other languages including:

Our Community Interpreting Service will translate documents into other languages.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by filling in our online form.

Report accessibility problems with this website

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.


Our complaints procedure is for anyone who wants to complain about a service they’ve received from Medway Council.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.

Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us and visit us in person.

Technical information about this website’s accessibility

Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Most of our website works correctly on any web technology.

For security reasons, we only support TLS 1.2 and higher security protocols, and this means that some older browsers will not show the site.

How our site looks and works is based on HTML5, and we test for and support the following browsers:

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on any modern (HTML5) browser.

Internet Explorer is no longer supported as this browser is at the end of its life cycle. 

Find out about Microsoft withdrawing support for Internet Explorer.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Content listed below is non-accessible:

  • Video

Non-compliance with the accessibility regulations

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed or investigated.


Video on the website is not subtitled or contain audio description.

What we’re doing to improve accessibility

What we’re doing right now

We’re auditing every document on to see whether it is accessible. This is important to us, even if some documents are not in scope of the accessibility regulations.

In doing this, we’re:

  • fixing issues that we find
  • Continually testing and improving the website

What we’re doing next

We will be:

  • ensuring navigation is simpler
  • improving design elements 
  • Testing the site for accessibility issuesPreparation of this accessibility statement

This statement was prepared on 1st July 2021

We’ll update this statement as we fix accessibility issues.

This statement was last reviewed 9th June 2022.

  • Child Friendly Medway
  • Department for Education
  • Medway Council

Cookies on, We’d like to set additional cookies to understand how you use, remember your settings and improve government services. We also use cookies set by other sites to help us deliver content from their services.