Accessibility

This accessibility statement applies to the MedwayGo website: go.medway.gov.uk 

MedwayGo is run by Medway Council. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using your browser or device settings
• zoom in up to 500% without text spilling off the screen
• navigate most of the website using a keyboard including watching video content and entering the EEQU booking system
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible. For example:

• some interactive forms or elements may not be fully usable with a keyboard
• some content may not be read correctly by screen readers
• some paragraphs of text will stop after each line on screen readers
• some older documents (such as PDFs) may not be fully accessible

We are working to improve these areas.

If you need information on this website in a different format, such as accessible PDF, large print, easy read or audio, please contact:

• Email: go@medway.gov.uk
• contact us using a British Sign Language (BSL) interpreter.

We’ll consider your request and get back to you in 20 working days.

If you need help understanding information on this website, translation and interpreting support may be available through Medway Council services.

• Google Translate
• Chrome automatic translate
• Microsoft translator.

Our Community Interpreting Service will translate documents into other languages.

Please contact us to discuss your needs.

• Email: go@medway.gov.uk
• contact us using a British Sign Language (BSL) interpreter.
• Phone: 01634 333333

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

• Email: go@medway.gov.uk

• contact us using a British Sign Language (BSL) interpreter.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you’re not satisfied with how we respond to your concern, you can contact the Equality Advisory and Support Service (EASS).

Medway Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Compliance status:

This website (go.medway.gov.uk) is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the issues listed below.

• Non-accessible content
• Non-compliance with the accessibility regulations

Some parts of this website are not fully accessible:

• Some form fields do not have sufficient labels or instructions, which may make them difficult to use with assistive technologies. This does not meet WCAG 2.2 Success Criterion 3.3.2 (Labels or Instructions).
• Some interactive components cannot be fully accessed or operated using a keyboard, which may affect users who cannot use a mouse. This does not meet WCAG 2.2 Success Criterion 2.1.1 (Keyboard).
• Some pages contain text and background colours with insufficient contrast, which may make content difficult to read for some users. This does not meet WCAG 2.2 Success Criterion 1.4.3 (Contrast (Minimum)).
• Some images do not have appropriate alternative text, meaning screen reader users may not receive the same information as sighted users. This does not meet WCAG 2.2 Success Criterion 1.1.1 (Non-text Content)

We are working to resolve these issues as part of ongoing improvements.

PDFs and other documents published before 23 September 2018 may not be fully accessible if they are not essential to providing our services

We are actively working to improve accessibility by:

• fixing known issues identified through testing
• improving design and development practices
• ensuring new content meets accessibility standards

This statement was prepared on: 11 June 2026

It was last reviewed on: 11 June 2026

This website was last tested on 10 February 2026. The test was carried out by Medway Councils, Accessibility Specialist.

We’ll update this statement as we fix accessibility issues.