Accessibility

This accessibility statement applies to the MedwayGo website: go.medway.gov.uk 

MedwayGo is run by Medway Council. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text simple to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

• Some pages have non‑sequential headings (skipped heading levels)
• logos images in the footer area are missing alt text.
• some links use non‑descriptive text like “Click here”.
• the Cookie Policy page has touch targets that are smaller or too close together on some devices
• some pages embed YouTube videos which may not always have accurate captions or transcripts
• some components identified during testing (marquee, carousel, accordions) may not consistently meet timing/keyboard/structure requirements in all cases.

Text can be made larger on go.medway.gov.uk by:

Holding down <CTRL> and pressing ‘+’ to increase the font size. To decrease the font size, hold down <CTRL> and press ‘-‘. To return the browser back to the default font size hold down <CTRL> and press ‘0’.

How to request information in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can fill in our online form:

Request information in an accessible format

• Or you can email go@medway.gov.uk
• contact us using a British Sign Language (BSL) interpreter.

We’ll consider your request and get back to you in 20 working days.

There are lots of options available for you to translate pages on our website into other languages including:

• Google Translate
• Chrome automatic translate
• Microsoft translator.

Our Community Interpreting Service will translate documents into other languages.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by filling in our online form:

Report accessibility problems with this website

• Or you can email go@medway.gov.uk
• contact us using a British Sign Language (BSL) interpreter.

We’ll consider your request and get back to you in 20 working days.

Our complaints procedure is for anyone who wants to complain about a service they’ve received from Medway Council. You can also email go@medway.gov.uk.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.

Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us and visit us in person.

Medway Council is committed to making go.medway.gov.uk accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

Most of our website works correctly on any web technology.

For security reasons, we only support TLS 1.2 and higher security protocols, and this means that some older browsers will not show the site.

How our site looks and works is based on HTML5, and we test for and support the following browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari.

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on any modern (HTML5) browser.

Internet Explorer is no longer supported as this browser is at the end of its life cycle.

Find out about Microsoft withdrawing support for Internet Explorer.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Content listed below is non-accessible. 

We publish this list to show the issues we know about. This helps us comply with the law and be transparent about what we’re working to fix. 

The content that is not accessible is outlined below with details of:

• where it fails the success criteria
• planned dates for when issues will be fixed or investigated.

Skipped/non‑sequential headings

There are instances where heading hierarchy levels are skipped. This fails  WCAG 1.3.1 (info and relationships, Level A). We expect to fix this by the end of March 2026.

Missing alt text (logo/footer imagery)

Some images do not contain alternative text. This fails WCAG 1.1.1 (non-text content, Level A). We expect to fix this by the end of March 2026.

Non‑descriptive link text

Some pages contain link text that does not clearly describe its destination. This fails WCAG 2.4.4 (link purpose, in context, Level A). We expect to fix this by the end of March 2026.

Touch targets too small/close

On the Cookie Policy page, a touch target is too small. This fails WCAG 2.5.8 (Target Size (Minimum), Level AA). We expect to fix this by the end of February 2027.

Time-based interactive components

Some elements, such as marquees and carousels, cannot be paused, stopped, or hidden. This fails WCAG 2.2.2 (Pause, stop, hide, Level A), and WCAG 4.1.2 (Name, Role, Value, Level A). We expect to fix this by the end of November 2027.

Embedded video accessibility

The website contains multiple embedded YouTube videos, which may fail WCAG 1.2.2 (Captions (Pre-recorded), Level A) and WCAG 1.2.3 (Audio Description or Media Alternative (Pre-recorded), Level A). We are reviewing these and working to provide accessible alternatives.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Maps

Maps that are not used for navigational purposes are exempt from meeting accessibility regulations.

If you need the information presented in a map in a different format, you can request the documents in an accessible format.

Online maps and mapping services

Online maps are exempt from meeting the accessibility regulations, if essential information is provided in an accessible digital manner for maps intended for navigational use.

Live video

Live video streams do not have captions. This fails WCAG AA 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Documents for printing

There are documents on the website that are specifically for printing and are therefore exempt from accessibility regulations.

Third party documents not under our direct control

In some circumstances, we have published documents that do not fully meet the accessibility requirements. You can request these in an accessible format.

This statement was prepared on 10 February 2026

This website was last tested on 10 February 2026. The test was carried out by Medway Councils, Accessibility Specialist.

We’ll update this statement as we fix accessibility issues.

This statement was last reviewed 10 February 2026.