Family and Parenting Support

Children and Family Hubs

Children and Family Hubs and wellbeing centres offer families with children places to meet new people. This ensures that all children get the best start in life and parents get the support and advice they need.

At our Children and Family Hubs we offer:

  • drop-in sessions for parents and children with activities including baby groups, with self- weigh, and stay and play sessions
  • antenatal classes and baby clinics
  • links with local schools and voluntary agencies
  • information and advice about breastfeeding, speech and language, parenting, health issuesand all difficult experiences that families with babies and young children often face.For the latest timetable of sessions please follow them on Facebook at Medway Children and Family Service @medwayfamily
Parenting Smart

A children’s mental health charity that provides mental health support and parenting advice from child mental health experts.

The website is full of practical tips to support children’s wellbeing and behaviour for parents of primary school aged children. 

BBC - Tiny Happy People

Advice on a whole range of parenting topics. Recipes, activity ideas and information and child devlopment milestones. 

Action For Children - Parent Talk

Find answers to parenting questions in advice articles. Or talk to a parenting coach about anything that’s worrying you.

It’s all free, and no topic is too big, small, or embarrassing.

The National Autistic Society

The Directory helps autistic people, their families and the professionals who work with them to find local and national services. It includes residential, supported living and respite, employment support, diagnostic, schools and nurseries, social groups and leisure activities, solicitors, and advocacy organisations.

Medway Parents & Carers Forum

Email: Medwaypcf

An independent parent led group. MPCF is an independent parent led group of parents and carers of young people with all types of disabilities and additional needs.

Address c/o Snapdragons Centre, Cliffe Road, Rochester, ME2 3FF

Ambitious about Autism

Straightforward information for parents/ carers about navigating the autism Early Years journey.


This website has advice and information about concerns a family might have about raising a child with additional needs. The charity runs a free helpline and offers a Listening Ear support service.

Family Action

Family Action transforms lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across the country.

Call: 0808 802 6666


Family Lives

Family Lives provides targeted early intervention and crisis support to families. If you need to talk, we’re here to listen.

Call: 0808 800 2222


Homestart Medway

Home-Start Medway provides unique services for families with children across Medway. Every parent has the support they need to give their children the best start in life.

Call: 01634 570717


We really care about relationships, and we want to make sure that healthy relationships become a priority in government and beyond.

Call: 01634 380 038


Mental Health

Kent and Medway Talking Therapies

Kent and Medway Talking Therapies is a free and confidential NHS service offering mental health support across Kent and Medway.

Our talking therapies are available to anyone over 17.5 years old, living in the Kent and Medway area.

Our services include talking and listening therapies, like counselling and cognitive behavioural therapy, to help you feel like yourself again.


Samaritans provide emotional support for anyone who’s struggling to cope, who needs someone to listen without judgment or pressure. By phone, text and in person in branches across the UK, they are there 24 hours a day.

Call: 116 123

Mental Health Crisis Support (24h helpline)

0300 222 0123 or for hearing impaired 07860 022819


The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are male. CALM exists to change this. Join the campaign to take a stand against suicide.

Call: 0800 58 58 58


Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Call: 0300 123 3393

Megan CIC

MEGAN CIC aim to provide opportunities for people experiencing mental health issues to share their views and experiences. They offer peer support through group attendance and raise awareness of mental health and wellbeing to combat stigma and discrimination.

Call: 01634 402077

Tommy Crush Foundation

Help and support is available right now if you need it. You do not have to struggle with difficult feelings along.

Call: 07595 910 350



Papyrus is a leading youth suicide prevention charity in the UK. Our suicide prevention helpline, HOPELINEUK, is staffed by trained suicide prevention advisers, who work with young people – and anybody concerned for a young person – to help keep them safe from suicide. HOPELINEUK is a free and confidential call, text and email service, which is available from 9am to midnight, every day of the year.

Call: 0800 068 4141


Physical Health

A Better Medway

A Better Medway is the public health department of Medway Council. They offer a wide array of free health services for residents, and it is always worth visiting their website to find out what support is available. Services include help with giving up smoking, weight loss programmes, walking and cycling groups and NHS health checks. A Better Medway also runs services for families with children aged between 2 and 15 to help them eat more healthily and be more active.

Walk in GP service

Community Healthy Living Centre, Balmoral Clinic, Balmoral Gardens, Gillingham

Call: 01634 334900

Healthy Way

The Public Health Team at Medway Council offer a free 12-week healthy lifestyle course which aims to equip adults with the knowledge and skills they need to achieve good health and wellbeing.

Healthy Way is a community-based lifestyle programme which looks at making small lasting changes to reduce the risks of Type 2 Diabetes, Cardiovascular disease, and supporting weight loss and physical activity. A different topic is discussed each week such as looking at the Eat Well guide, the types of foods that support good health, stress management, behaviour change, bone health or physical activity. You will discuss barriers and set up individual goals. Having some personal goals can really help towards success.

Courses are delivered throughout Medway at various times to suit different schedules.

You can self-refer by calling: 01634 334814 or by emailing at

Domestic Abuse

Women’s AID

Women’s Aid collects data on the full range of domestic abuse services, the survivors that they support, and the role of communities and statutory agencies in tackling domestic abuse. They hold four key national data sets which give valuable evidence on the experiences of survivors at every stage of their journey from recognition to freedom and the services which support them.


Community support

All Saints Community Project

All Saints Community Project Trust was set up in 2001 and became a registered charity in 2012. It was established as a response to the needs and issues faced by many people in the All Saints area of Chatham. Over the years they have worked with many partners, bringing much needed help and resources to support day to day life.

Call: 01634 845419


Medway Street Angels

Medway street angels is a charity that supports the local homeless community, as well as others in need, in the Medway area of Kent. We offer advice, comfort, and a wonderful air of welcome to all our guests, with a range of practical help.

Medway Library

Find out what is on offer at your local library. Find where your local library is, how to join and what services you can access. 

ABC Project

Action for Borstal Community is a community project based in Borstal, Rochester, Kent. They offer services such as training courses, family support, IT and internet facilities, a playgroup, CV and job search.

Call: 01634 817 454


Sunlight Development Trust

Based at Sunlight Centre, Gillingham, we are a community-owned and managed charity working to improve health and well-being in our local area.

Call: 01634 581511


Financial advice

Citizens Advice Bureau

Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.

Call: 0800 144 8848

Job Centre Plus

Jobcentre Plus is a government-funded employment agency and social security office that can be found in most cities, whose aim it is to help people of working age find employment in the UK.

Call: 0800 169 0190

Employment Medway Advice Centre

Call: 01634 336682

Address: 99-101 High St, Chatham

Housing Options

Call: 01634 336000

Address: Kingsley House 37-39 Balmoral Rd, Gillingham

Food Support

Medway Foodbank

Call Medway Foodbank for help with food and signposting: Tues – Thurs 9.30am – 3.30pm and Fri 9.30am – 1.30pm

Call: 01634 75705

Medway Food Partnership

The Medway Food Partnership is working with local businesses and the not-for-profit sector to:

  • make sure everyone has access to sustainable and healthy food
  • build the public’s education and skills around healthy food
  • create healthier communities and better futures for our residents.Our aim is to support healthy and happy communities whilst ensuring that we create an eco-friendly and sustainable economy.Food creates opportunities to bring people together, celebrate our cultures and make new connections with people.Food is not just fuel, it is at the centre of everything, helping us to thrive and improve our lives.To get involved in the food partnership or to tell us about any great organisations or businesses in your area please get in touch at
Medway Street Angels

Medway street angels is a charity that supports the local homeless community, as well as others in need, in the Medway area of Kent. We offer advice, comfort, and a wonderful air of welcome to all our guests, with a range of practical help.

  • Child Friendly Medway
  • Department for Education
  • Medway Council

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